The following Returns Policy applies to purchases made directly from our online store.
Buy with confidence
If you are not completely satisfied with your purchase within 30 days from the date of your receipt, please contact us. We will gladly exchange your product. If purchased on www.massiveaudio.com we will even pay to have the product shipped back to you.
Massiveaudio.com Returns & Exchange Policies
When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you'll need it for a return shipment.
If you require any assistance, please send an e-mail and provide the order confirmation number with a brief explanation of your issue.
Returns & Exchange Policies
A return authorization is required for any exchange. Any product shipped to us without a return authorization will be returned back to the customer at his or her expense.
We will issue an exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.
Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system]), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.
To Return or Exchange a Product
To initiate a return, please call our Customer Service Center at 323-262-2262, from 9:00 a.m. to 5:00 p.m. PST Monday through Friday. Our customer service representative will provide you with a Return Authorization Number (RA#) and instructions. Please write the RA# (RA# XXXXXX) in LARGE, BOLD type on the outside of the shipping carton. If the RA# is not present in the body of the return address or clearly visible on the carton, it will be refused and returned back to you.
Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.
Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid. Paid freight back to the customer is for U.S. residents only.