Register your products online.
To register your Massive Audio products online simply scan or take a photo of your receipt and completed registration card and complete the form on this link = REGISTRATION PAGE
How do I know if my Massive Audio product is covered under the manufactures warranty?
You can refer to our Limited Warranty PDF listed below for your product. If you have more questions or need a Return Authorization (required to send in a product), our Customer Service Representatives can help. Click here to Contact Us | Phone: 1-323-262-2262 M-F 9am-5pm Pacific Time
When purchased from an Authorized MASSIVE AUDIO Dealer, MASSIVE AUDIO warrants this product to be free from defects in material and workmanship under normal use for a period of 90 days from date of original purchase. If the products are installed by an authorized Massive Audio retailer, with proof of installation, your warranty is valid for 365 days.
If this product is identified as "Refurbished" or "B Goods", the warranty is limited to a maximum period of THREE (3) MONTHS from date of original purchase. In all cases you must have the original receipt. Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, MASSIVE AUDIO will repair or replace (at its discretion) the defective merchandise with equivalent merchandise. Warranty replacements may have cosmetic scratches and blemishes.
Discontinued products may be replaced with more current equivalent products. This warranty is valid only for the original purchaser and is not extended to owners of the product subsequent to the original purchaser. Any applicable implied warranties are limited in duration to a period of the express warranty as provided herein beginning with the date of the original purchase at retail, and no warranties, whether express or implied, shall apply to this product thereafter. Some states do not allow limitations on implied warranties; therefore, these exclusions may not apply to you. This warranty gives you specific legal rights; however you may have other rights that vary from state to state.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective merchandise should be returned to the Massive Audio retailer you purchased your product from for warranty.
If you purchased from www.massiveaudio.com or if it becomes necessary for you to return defective merchandise directly to Massive Audio, call the Massive Audio Customer Service Department at 1-323-262-2262 for a Return Authorization (RMA) number. Package all defective items in the original container or in a package that will prevent shipping damage and accompany with a copy of the receipt, and return to:
Massive Audio RMA
5986 E Slauson Ave.
Commerce, CA 90040
The RMA number must be clearly marked on the outside of the package. Please return only defective components (tweeter, crossover, plug, etc.). The return of functioning items increases your return freight charges. Non-defective items received will be returned freight collect.
Include a copy of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the Customer’s name, Retailers name and invoice number, and product purchased. Warranty expiration on items without proof-of-purchase will be determined from type of sale and the manufacturing date code. Freight must be prepaid; items sent freight collect, or COD, will be refused.
Failure to follow these steps may void your warranty. Any questions can be directed to the Massive Audio Customer Service Department at 1-323-262-2262
WHAT IS NOT COVERED?
This warranty is valid only if the product is purchased from an Authorized MASSIVE AUDIO Retailer and used for the purpose for which it was designed. It does not cover:
- Products purchased from an UN-Authorized Retailer or 3rd party website reseller
- Damage due to improper installation and/or subsequent damage to other components.
- Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
- Damage through negligence, misuse, accident or abuse.
- Repeated returns for the same damage may be considered abuse.
- Any cost or expense related to the removal or re-installation of product.
- Speakers damaged due to amplifier clipping or distortion.
- Items previously repaired or modified by any unauthorized repair facility.
- Return shipping on non-defective items.
- Products with tampered or missing bar-code labels.
- Products returned without a Return Merchandise Authorization (RMA) number.
- Freight Damage.
- The cost of shipping product to MASSIVE AUDIO.
- Service performed by anyone other than MASSIVE AUDIO.
- Products listed on our Warranty Exclusion List
HOW LONG WILL IT TAKE?
Massive Audio strives to maintain a goal of 1 week service for all products returned. Delays may be incurred if lack of replacement inventory or parts is encountered.
Contact your International Massive Audio retailer, distributor or representative concerning specific procedures for your country’s warranty policies.
Coverage is limited to the product only. This warranty does not cover incidental or consequential damages and does not cover the cost of freight charges, removing or reinstalling the product. Massive Audio products are capable of reproducing sounds over 120dB. Listening to music of 120dB or more may result in loss of hearing. Massive Audio, Inc. will not be responsible for any injuries due to the misuse of this product.